STEP Persona
Personas were created to define target users comprehensively and to develop a user-centered idea between development teams and business units.
Leading User Research (Interview and Shadowing)
Romania Customer Care
This project aimed to fully digitalize the manual process and improve employees' experiences with instantaneous responses to the customers
Interview - Wireframe - Prototype - Usability Test
Garanti Career
This project aimed to improve the job application process of different users and to make the first interaction with Garanti Bank trustworthy.
Interview, Persona, Customer Journey and
Wireframe(Low-Fidelity)