Research

These are brief looks at some of my research works. For more details and collaborations, please reach out

Persona

Personas were created to define target users comprehensively and to develop a user-centered idea between development teams and business units.

Leading User Research (Interview and Shadowing)

Performance Dashboard

The aim of this project is to solve the existing navigation problem, to inform the user clearly about the target status, and to help the user get the action she/he needs right away.

Interview - Wireframe - Prototype - Usability Test

Communication Center

This project was about designing a new module for bank branch employees to track their agendas and reminders about their customers.

Interview - Wireframe

Romania Customer Care

This project aimed to fully digitalize the manual process and improve the employees' (users') experiences with instantaneous responses to the customers.

Interview - Wireframe - Prototype - Usability Test